Privacy Policy

BooKalook.in ("Company", "we", "our", "us") recognises the importance of the privacy of its users ("you", "your", "User") and the confidentiality of the information that you provide in the use of our website, platform, and related services (collectively, the "Platform"). This Privacy Policy sets out the practices for collection, use, disclosure and protection of your Personal Information in accordance with applicable laws of India.

By accessing or using our Platform, you agree to the terms and conditions of this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of the Platform immediately.

This Privacy Policy applies to all Users of the Platform (including customers, salon partners, and service providers) and to all information collected via the Platform, its website, mobile application, and any offline channels operated by us. The Policy does not apply to any third-party website, apps or services that we do not control or operate.

You are advised to review the privacy policies of any such third-party services prior to use.

C.1 Personal Information

We may collect the following types of Personal Information:

• Full name, phone number, email address, location/address.
• Appointment, booking and service usage history and preferences.

C.2 Non-Personal / Aggregate Information

We may also collect information that does not identify you personally, including:

• Device information (type, operating system, browser), IP address, date/time of visit, usage patterns, cookies and analytics data.

C.3 Payment Information

Payments are processed via our authorised payment gateway partner (Razorpay). We do not store or access your full payment card or bank account details; only minimal transaction information may be retained for record-keeping.

We collect, use and process your information for the following purposes:

• To enable you to make salon or parlour appointments and related services via the Platform.
• To send confirmations, reminders, updates, and notifications regarding your booking or service.
• To administer your account, profile and preferences and to personalise your experience on the Platform.
• To conduct analytics and improve the Platform's design, features, performance and functionality.
• To send you promotional offers, marketing communications, subject to your consent where required.
• To comply with applicable laws, prevent fraud, misuse or other illegal or unauthorised activities.

Our Platform uses cookies, web beacons, tracking pixels and similar technologies to remember your preferences, maintain your session and compile aggregate usage information. These allow us to personalise your experience and improve the Platform.

You may disable cookies via your browser settings, but this may limit your ability to use certain features of the Platform.

We do not sell or rent your Personal Information. We may share your information as follows:

• With salon partners / service providers (to facilitate your booking and service fulfilment).
• With payment gateway and financial institutions (for payment processing and refunds).
• With third-party service providers (analytics, hosting, support) under appropriate confidentiality obligations.
• With legal, regulatory or governmental authorities when required by law or court order.
• In connection with business transfers or restructuring; your data may be transferred to an acquirer subject to the acquirer's obligations in respect of confidentiality.

If your information is transferred outside India for processing, we will ensure such processing is subject to appropriate safeguards.

We retain your Personal Information for as long as is necessary for the purposes described above, or as required by law (such as taxation, accounting or regulatory retention). Once no longer required, your information will be anonymised or securely deleted.

We implement commercially reasonable technical, physical and administrative safeguards to protect your Personal Information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.

You have the right to:

• Access or request a copy of the Personal Information we hold about you.
• Request correction, update or deletion of your Personal Information (subject to legal or contractual restrictions).
• Withdraw your consent for processing where such processing is based on consent (for example, marketing communications).
• Object to or restrict certain processing of your Personal Information.

To exercise your rights, or if you have any queries, you may contact us at bookalook01@gmail.com. We may require verification of your identity before processing requests.

The Platform is not intended for use by children under the age of 18. We do not knowingly collect Personal Information of children under 18. If you believe we have inadvertently collected such information, please contact us and we will take steps to delete such information.

The Platform may contain links to third-party websites, applications or services not operated or controlled by us. We do not assume any responsibility for their privacy practices, content or availability. You are strongly advised to review their respective privacy policies.

You may withdraw your consent at any time to our collection, use or disclosure of your Personal Information, subject to certain limitations (for example, if data is required to fulfil an ongoing booking). To request deletion of your account or data, contact bookalook01@gmail.com. Please note that we may retain certain transactional or service-fulfilment data as required by applicable law.

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal/regulatory requirements. Any changes will be posted on this page with an updated "Effective Date". Continued use of the Platform after such changes constitutes your acceptance of the revised policy.

This Privacy Policy is governed by the laws of India. Any disputes or claims arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Maharashtra, India.

If you have any questions, concerns or requests regarding this Privacy Policy or your Personal Information, you may contact us at:

BOOKALOOK PRIVATE LIMITED

PLOT NO 44 SR NO 17/22, DEVGIRI COLONY N-2, Aurangabad (MH), Aurangabad, Aurangabad- 431001, Maharashtra

bookalook01@gmail.com